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Director of Hospitality and Supply Chain
Full Time
Job Summary
The Director of Hospitality and Supply Chain provides operational leadership and oversight for key support-service functions that directly impact patient, visitor, staff, provider, and community experience at Russell Medical. This position is responsible for the effective management of Supply Chain, Environmental Services, and Culinary Services, which includes but is not limited to, hospitality-focused service standards, inventory control, procurement support, vendor coordination, value analysis, community-facing service support, assigned organizational events/services, and operational efficiency across assigned areas. The Director ensures that supplies, services, cleanliness, food service, and internal support processes are delivered in a manner that is cost-effective, compliant, timely, service-oriented, and aligned with Russell Medical's mission, vision, and values. This role works closely with hospital leadership, department managers, frontline staff, vendors, clinical departments, physicians, recruitment/talent acquisition partners, and community stakeholders to support safe operations, strong customer service, measurable cost savings, emergency preparedness, and a positive experience for patients, families, employees, providers, candidates, and guests. The Director also supports the use of technology, reporting tools, inventory systems, and performance data to improve workflow, monitor service quality, reduce waste, strengthen accountability, identify cost-savings opportunities, and drive continuous improvement.
Minimum Qualifications
Education
Bachelor's degree in Business Administration, Healthcare Management, Hospitality Management, Supply Chain Management, or related field preferred.
Experience
Minimum of five years of progressive leadership experience in healthcare operations, hospitality, Supply Chain, supply chain, environmental services, food service, value analysis, emergency preparedness support, community-facing service support, or a related operational field preferred. Experience managing multiple departments, budgets, vendors, supply-cost initiatives, frontline service teams, and public facing service functions strongly preferred. Healthcare experience is strongly preferred.
Licenses, Certifications, and/or Registrations
No specific license required. Relevant certifications in supply chain, healthcare Supply Chain, value analysis, food safety, environmental services, hospitality, leadership, emergency preparedness, or related fields are preferred.
Equipment, Tools, Work Aids
Standard use of office equipment.
Specialized Knowledge and Skills
Strong operational leadership and problem-solving skills. Knowledge of supply chain operations, inventory control, purchasing processes, value analysis, vendor management, contract compliance, and budget oversight. Understanding of healthcare support services, including Environmental Services, Culinary Services, infection prevention expectations, regulatory/accreditation readiness, emergency preparedness, and patient-experience standards. Ability to lead service-oriented departments with a strong emphasis on professionalism, responsiveness, accountability, hospitality, and financial stewardship. Ability to oversee cost-savings initiatives through product evaluation, utilization review, supply standardization, pricing analysis, and collaboration with clinical and operational leaders. Strong communication and relationship-building skills with employees, managers, executives, vendors, physicians, clinical teams, patients, visitors, candidates, community partners, schools, and other public-facing stakeholders. Ability to support physician recruitment, candidate hospitality, community outreach, leader rounding, and assigned organizational events/services. Ability to analyze financial, inventory, productivity, quality, purchasing, hospitality, and service data to support decision making. Strong organizational skills and ability to manage competing priorities in a fast-paced healthcare environment. Commitment to quality, safety, compliance, stewardship, service excellence, emergency preparedness, community engagement, and continuous improvement.
Benefits
Yes
Approximate Work Schedule
Monday-Friday 8:00am-5:00pm