Hours are “as needed” and will vary according to the department needs
The Front Office Technician primarily serves the front desk at Total Fitness performing internal and external communication tasks and procedures. This person will work collaboratively with the Front Office Coordinator in completing all front office tasks and procedures. Will serve and represent all departments of Total Fitness (PT, OT, Speech, Sports, Fitness, and Cardiac Rehab). The essential duties of the Technician include phone reception, greeting, scheduling, cash handling, and other front office and clerical duties. May perform essential duties of Front Office Coordinator during their absence. The technician will be cross trained in all front office essential tasks and procedures including clerical, secretarial, registration, medical records management, insurance verification/certification, and patient billing and coding procedures. The technician will be cross trained as a Rehab Instructor. Will assist Fitness Coordinator or Specialists with projects at the front desk. Must perform multiple tasks concurrently, keeping information organized for processing in a busy front office. Directs customers to all areas of the hospital. The Front Office Technician will facilitate informational needs between department employees, RMC Departments, physician offices, gym members, patients, payors, and case managers etc. Organization, efficiency and minimal errors are a priority focus.
EDUCATION: High school diploma or equivalent required. Clerical or office management training preferred
EXPERIENCE: Minimum of 6 months Hospital/Clinic/Medical office or clerical experience. Intermediate use of Microsoft Office Suite applications.
LICENSES, CERTIFICATION, AND/OR REGISTRATIONS: None
EQUIPMENT, TOOLS, WORK AIDS: Typewriter, copy machine, calculator, Addressograph machine, verifone system for Medicaid/charge cards, credit card reader, fax machine, forms printers, data card machine, computer, Microsoft Office software.
SPECIALIZED KNOWLEDGE AND SKILLS: Entry level knowledge of medical insurance regulations, billing, coding and collections. Knowledge of medical terminology & therapy procedures. Entry level knowledge of medical records management. Healthy and well groomed appearance. Ability to positively influence and “sell” programs and services. Excellent customer service skills.