Patient Representative

Russell Medical continuously aims high when it comes to providing quality patient care and services. Your Patient Representative serves as a channel through which all inpatients; outpatients and their families can receive answers to questions, seek solutions to problems and obtain responses to concerns or unmet needs.

Your Patient Representative is your advocate during your healthcare experience at Russell Medical. We want your experience to be as pleasant as possible, and we’ll go out of our way to make sure that is the case. If you have questions or suggestions, please call the Patient Representative at 256.329.7614 and leave your name and room number. The phone system will then automatically page the Patient Representative. If for some reason, you are faced with an issue that cannot be resolved by your caregivers or your Patient Representative, you should call our Guest Relations hotline at 256.329.7850.

Joint Commission

Russell Medical is accredited by The Joint Commission.  If you feel your concerns about patient safety and quality of care have not been addressed by the management at Russell Medical, you may contact The Joint Commission at:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181


Toll Free U.S. telephone number, 8:30 to 5:00pm, Central Time weekdays. (800) 994-6610